How do I Change My Cellphone Number with SASSA?

Are you tired of receiving unwanted calls and messages on your cellphone? Or maybe it’s time for a fresh start with a brand new number. Whatever the reason, changing your cellphone number can be quite a hassle. But fear not! In this blog post, we have got you covered with everything you need to know about the process of changing your cellphone number with SASSA. From step-by-step instructions to handy tips and tricks, get ready to bid farewell to those persistent telemarketers and say hello to a seamless transition into your new digital identity.

Gather the necessary information:

Before initiating the process, ensure that you have all the required information at hand. You will need your identification number (ID), current cellphone number, and the new cellphone number you wish to update.

Method 1: Contact SASSA Helpline:

One of the easiest ways to change your cellphone number is by contacting the SASSA toll-free helpline at 0800 60 10 11. Upon calling, you will be guided by automated instructions or connected with a representative who will assist you in updating your contact details. Be sure to explain that you wish to change your cellphone number and provide them with the necessary information.

Method 2: Utilize the SASSA WhatsApp service:

Another convenient option to update your cellphone number is through the use of WhatsApp. Simply send a message with the word “Sassa” to the following number: 082 046 8553. You will receive a response with further instructions on how to proceed. Follow the prompts, and provide the requested information accurately to change your cellphone number successfully.

Method 3: Online Method:

How to Change Mobile Number by Online Method

SASSA also provides an online portal where you can update your contact details. Visit the SASSA website and navigate to the “Update your SASSA SRD grant contact details” page. You will be asked to enter your ID number, so make sure you have it ready. Once you’ve entered your ID, follow the instructions to update your cellphone number with the new one.

Patience is key
After submitting your request to update your cellphone number, it’s crucial to be patient. SASSA processes numerous requests daily, and it may take some time for your information to be updated in their system. In case of any delays or issues, don’t hesitate to contact SASSA again for further assistance.


No, only the primary account holder is allowed to make changes to the cellphone number registered with SASSA.

You can request a change of your registered cellphone number by visiting your nearest SASSA office and providing a valid reason for the change. Alternatively, you can also call the toll-free helpline at 0800 60 10 11 and follow the instructions given by the operator.

You will need to provide a valid form of identification such as your ID card or passport, proof of residence, and any other relevant documentation requested by SASSA. It is recommended to contact your local SASSA office beforehand to confirm which documents are required.

No, there is no fee for this service. It is provided free of charge by SASSA.

The process may vary depending on factors such as availability of staff and workload at your local SASSS office. However, it typically takes around 2-3 business days for the new cellphone number to be updated

No, currently SASSA does not have an online platform for changing registered cellphone numbers. You will need to visit your nearest SASSA office or call the toll-free helpline to request a change.


Changing your cellphone number with SASSA is a straightforward process that can be done through various channels, including the toll-free helpline, WhatsApp service, or the online portal. Remember to have all the necessary information ready before initiating the request and be patient throughout the process. By keeping your contact details up to date, you ensure that you receive important notifications and updates regarding your SASSA SRD R350 Grant.